Terms and Conditions

• Effective Date: October 15, 2026

• Business Name: Eden Apparel Inc.

• Training Division: Eden Apparel Fashion Academy

• Location: Winnipeg, Manitoba, Canada

• Website: www.theedenapparel.com

1. Introduction and Acceptance of Terms

Welcome to Eden Apparel Inc., including Eden Apparel Fashion Academy.

These Terms and Conditions govern your use of our website and the purchase, booking,
enrollment, or use of products and services offered by Eden Apparel Inc.

Our products and services include:

 

• Custom wedding dresses, bridesmaid dresses, prom dresses, graduation dresses,

• formalwear, and other custom-designed garments.

• Ready-made clothing and fashion accessories.

• Fabrics, sewing notions, sewing accessories, and garment-making supplies.

• In-person and online fashion design training, sewing classes, workshops, and educational programs.

• Digital sewing patterns, downloadable templates, e-books, instructional videos, prerecorded lessons, and other digital products.

By accessing our website, placing an order, booking a consultation, enrolling in training, or
purchasing digital products, you agree to these Terms and Conditions where valid and
enforceable under applicable law.

Customers are encouraged to review the applicable terms before completing a purchase or
enrollment.

Nothing in these Terms and Conditions excludes or limits consumer rights that cannot legally be
waived.

2. Products, Services and Pricing

​

Eden Apparel makes reasonable efforts to provide accurate descriptions, photographs, pricing,
and availability information.

Product colours may vary slightly due to lighting, photography, screen settings, and fabric
characteristics.

All prices are displayed in Canadian dollars unless otherwise stated.

Applicable taxes, shipping charges, and other fees will be disclosed before checkout or order
confirmation.

Eden Apparel reserves the right to update product offerings and pricing prospectively. Confirmed
orders remain subject to their agreed terms unless a change is permitted by law or accepted by
the customer.

3. Custom Fashion Design Services

Eden Apparel provides personalized garment design and production services based on client
requirements.

The custom design process may include:

1. Consultation and design discussion.
2. Review of inspiration images and preferences.
3. Fabric selection and sourcing.
4. Measurement collection.
5. Design approval and cost estimation.
6. Payment of the required deposit.
7. Garment construction.
8. Fittings and adjustments.
9. Final approval, collection, or shipping.

3.1 Consultation Fees

A consultation fee of $50 CAD or $100 CAD plus applicable taxes may apply.
Where disclosed in the booking terms, the consultation fee will be credited toward the client's
custom garment invoice if the client proceeds with the order.
Consultation cancellation and refund conditions will be disclosed at booking and remain subject
to applicable law.

3.2 Custom Order Deposits

Unless otherwise agreed in writing, an 80% deposit is required before production begins.

The remaining balance must be paid according to the agreed payment schedule and before the
garment is released, unless otherwise agreed.

3.3 Changes to Approved Designs

Changes requested after design approval or commencement of production may result in
additional costs and revised completion timelines.
Additional charges will be communicated for approval before the requested changes are carried
out.

3.4 Custom Order Cancellations

Custom garments are individually designed and produced according to client specifications.
If a client cancels an order after production begins, Eden Apparel may deduct reasonable,
documented costs already incurred, including materials, labour, and other non-recoverable
expenses, where permitted by law and the order agreement.
Any refund legally owed will be provided.

4. Custom Garment Fittings, Collection and Alterations

Clients are expected to attend scheduled fittings and communicate concerns before collecting
their garments.

Concerns regarding fit, length, design, finishing, or other agreed specifications should be raised
during the fitting and approval process.

Before collection, clients may be required to complete a Custom Garment Collection and
Approval Form.

Alterations After Collection

Once a custom garment has been collected, additional customer-requested alterations or design
modifications will be treated as separate services and will attract additional charges.

These may include:

​

 

•  Size and fit adjustments.

•  Changes to garment length.

•  Sleeve or neckline modifications.

•  Changes to previously approved design details.

•  Adjustments resulting from changes in measurements or personal preferences.

Alteration charges depend on labour, complexity, and materials required.

​

Where a garment is defective or does not meet legally required standards or agreed
specifications, applicable statutory remedies remain available.

Remote Custom Garment Orders

Customers outside Winnipeg may be required to provide measurements and participate in virtual
garment reviews.

A Virtual Custom Garment Approval and Shipping Authorization Form may be required before
dispatch.

Virtual approval does not waive applicable consumer rights.

5. Fabric Sales, Refunds and Exchanges

All fabric purchases are non-refundable for change-of-mind requests.

Eligible uncut fabric may be exchanged within 5 calendar days, subject to the following
conditions:

 

•  In-store purchases: The exchange period begins on the purchase date.

•  Winnipeg local pickup: The exchange period begins on the pickup date.

•  Shipped orders: The exchange period begins on the confirmed delivery date.

Customers must initiate an exchange request within the applicable period.

Eligible fabric must be unused, unwashed, unaltered, undamaged, and in its original sale
condition.

Proof of purchase is required.

Exchanges are subject to product availability.

Final Sale Items

The following products are not eligible for change-of-mind refunds or exchanges:

​

 

•  Fabric cut and sold by the metre.

•  Fabric cut to customer-requested measurements.

•  Sewing notions and accessories.

•  Threads, zippers, buttons, elastic, trims, interfacing, and similar sewing supplies.

These restrictions do not override statutory rights concerning defective or non-conforming
goods.

6. Ready-Made Garments and Accessories

​

Ready-made clothing and fashion accessories are subject to the return or exchange conditions
disclosed at purchase.

Customers are responsible for reviewing product descriptions, sizing information, and care
instructions.

Where a product is defective, incorrectly supplied, or otherwise fails to meet applicable legal
requirements, Eden Apparel will provide the remedies required by law.

7. Eden Apparel Fashion Academy — Training Terms

Eden Apparel Fashion Academy provides in-person and online fashion design education,
including:

 

• Basic and advanced sewing.

• Pattern drafting and pattern manipulation.

• Garment construction.

• Fabric science.

• Sewing machine operation.

• Fashion illustration.

• Digital fashion design.

• Workshops, tutorials, and specialized courses.

7.1 Enrollment and Payment

Enrollment is confirmed after the required registration information and payment have been
received, subject to course availability and the applicable enrollment terms.

Students are responsible for reviewing course schedules, prerequisites, materials, and fees before
enrolling.

7.2 Training Refund Policy

Training fees are generally non-refundable once lessons have commenced.

For instructor-led training, lessons are considered commenced when the student's scheduled
instruction begins.

For self-paced online courses, lessons are considered commenced when the student first accesses
or begins the course content, as disclosed during enrollment.

Refunds for voluntary withdrawal before lessons begin are subject to the cancellation conditions
disclosed at enrollment and any applicable statutory rights.

7.3 Exceptional Training Refunds

​

Eden Apparel understands that unforeseen circumstances may prevent a student from completing
a course.

Exceptional refund requests may be considered for circumstances including:

​

 

•  Serious illness or injury.

•  Medical emergencies.

•  Death of an immediate family member.

•  Significant emergencies beyond the student's reasonable control.

•  Other compelling circumstances supported by appropriate evidence.

Supporting documentation may include a medical certificate, relevant official documentation, or
other reliable evidence reasonably necessary to assess the request.

Students are not ordinarily required to disclose detailed medical diagnoses or unrelated sensitive
information.

Exceptional refunds are reviewed individually and are not guaranteed.

Where a refund or cancellation is required by applicable law, that legal requirement takes
precedence over Eden Apparel's discretionary refund policy.

7.4 Missed Classes

Students are responsible for attending scheduled classes.

Missed classes due to personal scheduling conflicts, lateness, or voluntary absence do not
automatically qualify for refunds.

Makeup classes or alternative arrangements may be offered subject to availability.

7.5 Course Cancellation by Eden Apparel

Eden Apparel may reschedule or cancel classes due to instructor unavailability, insufficient
enrollment, safety concerns, or unforeseen circumstances.

Where Eden Apparel cancels a course and cannot provide the agreed training, affected students
will receive an appropriate refund or other legally permitted resolution.

7.6 Student Conduct and Safety

Students must maintain respectful behaviour and follow all safety instructions when using
sewing machines, cutting tools, irons, and other equipment.

Serious misconduct may result in proportionate disciplinary action, including removal from a
program, subject to applicable law.

​

8. Online Training and Digital Learning

Online training may be delivered through live virtual classes, prerecorded lessons, downloadable
materials, or a combination of formats.

Students are responsible for having suitable devices, internet access, and any required software.
Course access periods will be disclosed before purchase.

Unless expressly stated, enrollment does not guarantee lifetime access.

Students must not share login credentials, redistribute paid educational content, or record and
publish lessons without authorization, except where permitted by law.

9. Digital Products and Downloadable Materials

Eden Apparel may offer digital products including:

​

 

•  PDF sewing patterns.

•  Digital pattern drafting templates.

•  Printable sewing resources.

•  Fashion design e-books.

•  Instructional guides.

•  Prerecorded tutorials.

•  Educational videos.

•  Digital worksheets and other learning materials.

9.1 Digital Product Delivery

Digital products will be delivered through the method disclosed at checkout, such as a download
link, email, or customer account.

Customers must provide accurate contact information and ensure that their devices and software
are compatible with the purchased format.

9.2 Digital Product Refunds

Digital product purchases are generally final once the product has been delivered or accessed.
Change-of-mind refunds are not ordinarily provided after successful delivery or access.

However, refunds, replacement files, technical assistance, or other remedies may be provided
where required by law, including where a product is defective, materially different from its
description, or cannot be delivered as agreed.

9.3 Digital Product Licensing

​

Digital products remain the intellectual property of Eden Apparel or their respective rights
holders.

Unless otherwise specified, customers receive a limited, non-exclusive, non-transferable license
for the use expressly authorized with the product.

Customers may not:

​

 

•  Resell or redistribute purchased digital files.

•  Share paid downloads with unauthorized third parties.

•  Upload files to public file-sharing platforms.

•  Claim Eden Apparel's original digital products as their own.

•  Repackage or commercially distribute protected materials without permission.

Permission to sell physical garments made using purchased sewing patterns will depend on the
specific license supplied with the pattern.

10. Shipping, Delivery and Local Pickup

Eden Apparel is based in Winnipeg, Manitoba, Canada.
Eligible products may be shipped across Canada. International shipping may be arranged upon
request.

Winnipeg customers may choose local pickup by prior arrangement.

10.1 Processing Times

In-stock fabrics, notions, and sewing supplies are generally prepared for shipping or pickup
within an estimated 2–5 business days after payment confirmation.

Custom garment production timelines vary depending on the design and order requirements.

10.2 Shipping Charges

Shipping costs depend on destination, package weight, dimensions, carrier, and selected shipping
service.

Charges will be disclosed before order confirmation.

10.3 Delivery Issues

Customers should promptly report lost, damaged, delayed, or incomplete orders.
Eden Apparel will review concerns and provide assistance or remedies as required by law.

​

10.4 International Orders

International customers may be responsible for applicable customs duties, import taxes, and
brokerage charges where properly disclosed and permitted by law.

11. Payment Terms

Payments must be completed through the methods accepted by Eden Apparel.

Custom garment production may be delayed until the required deposit has been received.

Training enrollment and digital product access may be subject to payment confirmation.

Eden Apparel may suspend further services for unpaid balances, subject to applicable contractual
and legal obligations.

Additional fees will be communicated before the associated work or service is performed.

12. Intellectual Property and Copyright

All original materials owned by Eden Apparel, including garment designs, photographs,
illustrations, written content, sewing patterns, training videos, course materials, branding, and
website content, are protected by applicable intellectual property laws.

Purchasing a product or enrolling in a course does not transfer ownership of Eden Apparel's
intellectual property.

Unauthorized reproduction, resale, redistribution, or commercial exploitation of protected
content is prohibited, except where permitted by law.

Students generally retain ownership of their independently created original work unless
otherwise agreed in writing.

13. Photography, Testimonials and Promotional Content

Eden Apparel may photograph garments and completed projects for documentation or
promotional purposes.

Where required by law, appropriate consent will be obtained before using identifiable customer
or student images, videos, testimonials, or personal information in marketing materials.

Customers and students may decline optional promotional use without affecting their statutory
rights.

14. Privacy and Personal Information

​

Eden Apparel may collect information necessary to process orders, manage consultations,
provide training, deliver products, and communicate with customers.

This may include names, contact details, measurements, billing information, course enrollment
records, and other information relevant to the requested service.

Personal information will be handled in accordance with applicable privacy laws and Eden
Apparel's Privacy Policy.

Sensitive documents submitted for exceptional refund requests will be used only for appropriate
assessment and related administrative purposes, subject to applicable law.

15. Website Use and Acceptable Conduct

Customers and website visitors must not:

​

 

•  Use the website for unlawful purposes.

•  Attempt unauthorized access to website systems.

•  Upload harmful software.

•  Misrepresent their identity.

•  Infringe intellectual property rights.

•  Interfere with website operations.

Eden Apparel may take appropriate action in response to serious misuse, subject to applicable
law.

16. Health and Safety

Students participating in practical training must follow instructor guidance and equipment safety
procedures.

Customers using sewing tools, equipment, or supplies should follow manufacturer instructions
and appropriate safety practices.

Eden Apparel will take reasonable care in providing a safe learning environment.

Nothing in these terms excludes liability that cannot legally be excluded.

17. Limitation of Liability

Eden Apparel will exercise reasonable care and skill in providing products and services.

To the extent permitted by law, Eden Apparel is not responsible for losses caused solely by
customer misuse, failure to follow care instructions, or circumstances beyond its reasonable
control.

​

Nothing in these Terms and Conditions limits liability or statutory remedies that cannot legally
be excluded.

18. Events Beyond Reasonable Control

Eden Apparel may experience delays caused by severe weather, transportation disruptions,
supply shortages, emergencies, or other circumstances beyond its reasonable control.

Affected customers will be informed where reasonably possible.

Appropriate resolutions will be provided according to the circumstances and applicable law.

19. Complaints and Dispute Resolution

Customers and students are encouraged to contact Eden Apparel promptly regarding concerns.

Complaints should include relevant order or enrollment details and a description of the issue.

Eden Apparel will make reasonable efforts to investigate and respond within an appropriate
timeframe.

Customers retain the right to pursue remedies through applicable consumer protection authorities
or legal processes.

20. Governing Law

These Terms and Conditions are governed by the applicable laws of Manitoba and Canada,
subject to mandatory consumer protection laws that may apply in other jurisdictions.

Nothing in these terms requires customers to waive rights that cannot lawfully be waived.

21. Changes to Terms and Conditions

Eden Apparel reserves the right to update these Terms and Conditions from time to time.

Updated terms will be published on the website with a revised effective date.

Changes will apply prospectively and will not unilaterally override existing contractual
obligations.

22. Contact Information

For inquiries regarding custom garments, fabrics, sewing supplies, training programs, digital
products, payments, shipping, or these Terms and Conditions, please contact us through our
official website.

​

EDEN APPAREL INC.

• Eden Apparel Fashion Academy

• Winnipeg, Manitoba, Canada

• Website: www.theedenapparel.com

• Eden Apparel — We Design to Fit.