Privacy Policy

Effective Date: October 15, 2026
Business Name: Eden Apparel Inc.
Training Division: Eden Apparel Fashion Academy
Location: Winnipeg, Manitoba, Canada
Website: www.theedenapparel.com

1. Introduction

At Eden Apparel Inc., including Eden Apparel Fashion Academy, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, purchase products, book consultations, place custom garment orders, enroll in fashion design training, purchase digital products, or communicate with us.

Our business activities include:

Custom bridal wear, bridesmaid dresses, prom dresses, graduation dresses, formalwear, and other custom garments.
Retail sales of fabrics, sewing notions, and fashion accessories.
In-person and online fashion design training.
Sewing classes, workshops, and educational programs.
Digital sewing patterns, templates, e-books, instructional videos, and downloadable educational resources.
Online consultations and virtual learning services.

We handle personal information in accordance with applicable Canadian privacy legislation,
including the Personal Information Protection and Electronic Documents Act (PIPEDA) where
applicable.

By using our services, you acknowledge that you have been provided with this Privacy Policy.
Where consent is required by law, we will obtain it in an appropriate manner.

2. Information We Collect

We collect personal information that is reasonably necessary to provide our products and
services, manage business operations, and meet legal obligations.

Depending on how you interact with Eden Apparel, we may collect the following information.

2.1 Personal Identification and Contact Information

 Full name.
 Email address.
 Telephone number.
 Billing and shipping addresses.
 Account registration information.
 Preferred communication methods.

2.2 Purchase and Transaction Information

When purchasing fabrics, sewing supplies, garments, training programs, or digital products, we
may collect:

 Order details and purchase history.
 Product selections.
 Payment status and transaction references.
 Billing and shipping information.
 Refund and exchange requests.
 Relevant customer service communications.

Payments may be processed through authorized third-party payment providers. Eden Apparel
does not necessarily receive or store complete payment card details.

2.3 Custom Fashion Design Information

When ordering custom garments, we may collect:

 Body measurements and sizing information.
 Design preferences.
 Garment specifications.
 Fabric selections.
 Inspiration photographs.
 Fitting notes.
 Event dates.
 Virtual consultation records.
 Garment approval and collection documentation.

This information is used to design, produce, fit, and deliver custom garments according to the
agreed specifications.

3. Fashion Design Training and Student Information

Eden Apparel Fashion Academy offers in-person and online fashion design training, including
sewing classes, pattern drafting, garment construction, fabric science, and other educational
programs.

When you register for training, we may collect:

Student name and contact information.
Course registration and enrollment details.
Payment and transaction records.
Course attendance information.
Learning progress and assignment submissions.
Assessment results and instructor feedback.
Student communications.
Training certificates or completion records, where applicable.
 Parent or guardian contact information where required.

3.1 How We Use Student Information

Student information may be used to:

 Process enrollment and confirm registration.
 Provide access to training programs.
 Communicate course schedules and updates.
 Monitor attendance and learning progress.
 Provide instructional feedback.
 Issue completion certificates where applicable.
 Respond to student inquiries.
 Administer course cancellations and refund requests.
 Improve educational services.

3.2 Online Classes and Virtual Learning

Online training may involve third-party learning platforms, video conferencing services, or
website-based learning tools.

Depending on the platform and course format, information such as student names, participation
records, submitted assignments, and learning activity may be processed to deliver the training.

Where classes are recorded, students will be informed about the recording and its intended use.
Consent will be obtained where required by law.

Recordings will not be used for unrelated promotional purposes without appropriate
authorization.

4. Digital Products and Downloadable Content

Eden Apparel offers digital products such as:

 PDF sewing patterns.
 Digital pattern drafting templates.
 Printable sewing resources.
 E-books and instructional guides.
 Prerecorded fashion design lessons.
 Educational videos.
 Digital worksheets.
 Other downloadable fashion design materials.

4.1 Information Collected for Digital Purchases

When purchasing or accessing digital products, we may collect:

 Customer name and email address.
 Order and payment confirmation details.
 Purchased product information.
 Download or access records, where supported by the delivery platform.
 Account information, where an account is required.
 Technical information needed to troubleshoot access or delivery issues.

4.2 How We Use Digital Product Information

We use this information to:

 Process digital product purchases.
 Deliver download links or access instructions.
 Verify purchase eligibility.
 Provide customer support.
 Address technical difficulties.
 Administer product licenses.
 Investigate suspected unauthorized distribution where appropriate and lawful.
 Maintain transaction records for legal and accounting purposes.

Digital product purchase information will not be used for unrelated marketing without the
appropriate legal basis or consent.

5. Payment Information and Transaction Security

Payments for products, custom garments, consultations, training programs, and digital
downloads may be processed through third-party payment providers.

These providers may collect payment information directly and process it according to their own
privacy and security practices.

Eden Apparel uses payment-related information to:

 Confirm transactions.
 Maintain financial records.
 Issue invoices and receipts.
 Process authorized refunds.
 Resolve payment disputes.
 Comply with tax and accounting requirements.

Customers are encouraged to review the privacy policies of the payment providers used during
checkout.

6. Refund Requests and Sensitive Documentation

Students requesting exceptional training refunds may be asked to provide documentation
supporting circumstances such as serious illness, medical emergencies, bereavement, or other
significant events.

Depending on the circumstances, documentation may include medical certificates, official letters,
or other relevant evidence.

Eden Apparel is committed to handling sensitive documentation responsibly

.
We will:

 Request only information reasonably necessary to assess the refund request.
 Avoid requesting detailed medical diagnoses where they are not necessary.
 Limit access to authorized personnel.
 Use the documentation only for appropriate assessment and related administrative purposes.
 Protect the information using reasonable security measures.
 Retain the documentation only for as long as reasonably necessary or legally required.
 Securely dispose of records when they are no longer required.

Submission of documentation does not automatically guarantee a discretionary refund. Statutory
refund rights remain unaffected.

7. How We Use Personal Information

Eden Apparel may use personal information for the following purposes:

 Processing purchases and orders.
 Managing custom garment consultations and production.
 Scheduling fittings and appointments.
 Delivering fabrics, garments, and sewing supplies.
 Processing training registrations.
 Providing online and in-person educational services.
 Delivering digital products.
 Responding to customer inquiries.
 Managing payments, refunds, and exchanges.
 Providing technical assistance.
 Maintaining customer and student records.
 Improving our products, services, and website.
 Meeting applicable legal and regulatory obligations.
 Sending promotional communications where permitted by law.

We will not use personal information for materially different purposes without providing
appropriate notice and obtaining consent where required.

8. Marketing Communications and Email Subscriptions

With appropriate consent or other lawful authorization, Eden Apparel may send information
about:

 New fabrics and sewing supplies.
 Custom fashion design services.
 Bridal and special-occasion collections.
 Fashion design training programs.
 Upcoming sewing workshops.
 New digital patterns and educational resources.
 Promotions and special offers.

Customers may unsubscribe from promotional emails using the unsubscribe link provided or by
contacting Eden Apparel.

Unsubscribing from marketing communications does not prevent us from sending necessary
transactional messages, such as order confirmations, shipping notifications, or course-related
updates.

Our electronic marketing practices will comply with applicable Canadian anti-spam
requirements.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, improve
user experience, and understand website activity.

These technologies may be used for:

 Shopping cart functionality.
 Website security.
 Customer account sessions.
 Website performance analysis.
 Remembering preferences.
 Measuring marketing effectiveness.
 Advertising and promotional activities, where enabled.

Eden Apparel uses the Wix website platform, which may provide website functionality,
analytics, and other integrated services.

Some cookies are necessary for website operation, while others may require consent depending
on their purpose and applicable law.

Visitors may be able to manage cookie preferences through the website's cookie settings or their
browser.

The specific cookies and tracking technologies used will depend on the features and integrations
enabled on the website.

10. Sharing Personal Information With Third Parties

Eden Apparel does not sell customer or student personal information to third parties for their
independent marketing purposes.

We may share limited personal information with trusted service providers where reasonably
necessary to operate our business.

These may include:

 Website hosting and e-commerce providers.
 Payment processors.
 Shipping and delivery companies.
 Email communication providers.
 Online learning and video conferencing platforms.
 Digital product delivery services.
 Accounting and administrative service providers.
 Technology and security service providers.

Service providers are expected to handle personal information appropriately and in accordance
with applicable privacy obligations.

We may also disclose information where required or permitted by law, including in response to
lawful legal processes.

11. International Data Processing

Some technology providers used by Eden Apparel may process or store personal information
outside Manitoba or Canada.

Where personal information is processed in another jurisdiction, it may be subject to that
jurisdiction's laws, including lawful access requests.

Eden Apparel will take reasonable steps to assess service providers and protect personal
information through appropriate contractual, organizational, and technical safeguards.

12. Data Security

We take reasonable measures to protect personal information against unauthorized access,
misuse, loss, alteration, or disclosure.

These measures may include:

 Access restrictions.
 Password-protected systems.
 Secure payment processing services.
 Appropriate account permissions.
 Secure storage of business records.
 Limiting access to sensitive student and customer information.
 Appropriate disposal of records.

Although we take reasonable precautions, no internet transmission or electronic storage system
can be guaranteed to be completely secure.

Where a privacy breach occurs, Eden Apparel will assess the incident and comply with
applicable notification and reporting requirements.

13. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes
for which it was collected, meet legal obligations, resolve disputes, and maintain appropriate
business records.

Retention periods may vary depending on the information involved.

Examples include:

 Purchase and transaction records retained for applicable accounting and tax requirements.
 Custom garment records retained for order administration and legitimate service-related purposes.
 Student enrollment and training records retained for course administration and appropriate recordkeeping.
 Digital purchase records retained for delivery, licensing, customer support, and accounting purposes.
 Sensitive refund documentation retained only for the period reasonably necessary for assessment and applicable legal obligations.

When personal information is no longer required, it will be securely deleted, destroyed, or
anonymized as appropriate.

14. Customer and Student Privacy Rights

Subject to applicable law, customers and students may request:

 Access to personal information held about them.
 Correction of inaccurate or incomplete information.
 Information about how their personal information is used or disclosed.
 Withdrawal of consent where legally permitted.
 Deletion of personal information where applicable and legally required.
 Information about Eden Apparel's privacy practices.

Certain information may need to be retained to comply with legal, tax, accounting, contractual,
or other lawful obligations.

Privacy requests may be submitted through our official website.
We will respond within the timelines required by applicable law.

15. Children's and Minors' Privacy

Eden Apparel Fashion Academy may offer educational programs suitable for children or
teenagers.

Where required, enrollment of minors must be completed or authorized by a parent or legal
guardian.

We may collect limited information necessary for:

 Student enrollment.
 Parent or guardian communication.
 Attendance and class administration.
 Emergency contact purposes.
 Appropriate educational support.

We will obtain parental or guardian consent where required by law.

We will not knowingly use children's personal information for unrelated marketing without
appropriate authorization.

16. Photography, Video Recording and Promotional Content

Eden Apparel may photograph or record garments, sewing projects, workshops, or educational
activities for documentation, teaching, or promotional purposes.

Where photographs or recordings identify customers or students, appropriate notice and consent
will be obtained where required.

Separate permission may be requested before using identifiable images, testimonials, or
recordings in advertisements, social media, or other promotional materials.

Customers and students may decline optional promotional use.

For minors, parent or guardian authorization will be obtained where required.

17. Third-Party Websites and External Links

Our website may contain links to third-party websites, payment platforms, social media services,
or external learning resources.

Eden Apparel is not responsible for the independent privacy practices of third-party websites.
Customers are encouraged to review the privacy policies of external services before providing
personal information.

18. Accuracy of Personal Information

Customers and students are responsible for providing accurate and current information.
Please notify Eden Apparel when relevant contact information, shipping details, or other
information changes.

We will take reasonable steps to maintain accurate personal information where necessary for the
services being provided.

19. Changes to This Privacy Policy

Eden Apparel may update this Privacy Policy to reflect changes in our business operations,
products, training programs, digital services, technology, or legal obligations.

The revised policy will be published on our website with an updated effective date.

Where changes materially affect how personal information is handled, additional notice or
consent will be provided where required by law.

20. Privacy Questions and Complaints

If you have questions, concerns, or requests regarding how Eden Apparel collects, uses, stores,
or discloses personal information, please contact us through our official website.

We will review privacy concerns and make reasonable efforts to resolve them.
Individuals may also contact the appropriate privacy regulator where applicable.

21. Contact Information

EDEN APPAREL INC.
Eden Apparel Fashion Academy
Winnipeg, Manitoba, Canada
Website: www.theedenapparel.com
For privacy-related inquiries, please use the contact information provided on our website.
Eden Apparel — We Design to Fit.