Shipping, Delivery, Digital Product Access & Training Policy

• Effective Date: October 15, 2026

• Business Name: Eden Apparel Inc.

• Training Division: Eden Apparel Fashion Academy

• Location: Winnipeg, Manitoba, Canada

• Website: www.theedenapparel.com

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1. Introduction

At Eden Apparel Inc., we are committed to providing a reliable and convenient shopping and
learning experience for our customers and students.

Whether you purchase fabrics, sewing notions, custom garments, digital sewing patterns, or
enroll in fashion design training, our goal is to ensure that your products, educational resources,
and services are delivered or made available according to the agreed terms.

This policy explains how Eden Apparel manages shipping, delivery, local pickup, digital product
access, and fashion design training arrangements.

2. Products and Services Covered

This policy applies to:

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•  Fabrics, including fabric sold by the metre.

•  Sewing notions, accessories, and garment-making supplies.

•  Ready-made garments and fashion accessories.

•  Custom bridal gowns, bridesmaid dresses, prom dresses, graduation dresses, and other custom garments.

•  In-person fashion design classes and workshops.

•  Live online sewing and fashion design training.

•  Prerecorded fashion design courses.

•  Downloadable sewing patterns, templates, e-books, and instructional materials.

•  Other physical and digital products offered by Eden Apparel Inc. or Eden Apparel Fashion Academy.

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Delivery arrangements depend on whether the purchase involves a physical product, an in-person
service, an online course, or a digital download.

3. Shipping Locations

3.1 Shipping Within Canada

Eden Apparel offers shipping of eligible physical products to customers across Canada.
Shipping charges and delivery options depend on the destination, package dimensions, weight,
and selected shipping service.

3.2 International Shipping

International shipping may be arranged upon request, subject to destination eligibility, carrier
availability, customs requirements, and applicable shipping charges.

International customers should contact Eden Apparel before finalizing their orders to confirm
shipping arrangements.

3.3 Products Eligible for Shipping

Physical products eligible for shipping may include:

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•  Fabrics and sewing supplies.

•  Sewing notions and accessories.

•  Ready-made garments.

•  Custom-designed garments.

•  Other eligible merchandise available through our store.

Digital products and online training do not require physical shipping unless a physical
component is expressly included in the purchase.

4. Winnipeg Local Pickup

Customers residing in Winnipeg may select local pickup for eligible physical purchases.

Local pickup is available by prior arrangement and does not attract a shipping fee.
Pickup Requirements

•  Customers must wait for confirmation that their order is ready.

•  Pickup dates and times must be arranged in advance.

•  Proof of purchase or order confirmation may be required.

•  Custom garment customers may be required to attend a final fitting and complete a garment collection acknowledgment.

•  Orders must be collected at the designated location communicated by Eden Apparel.

Where a training program includes physical materials, local pickup may be offered if stated in
the course details.

5. Order Processing Times for Physical Products

5.1 Fabrics, Notions and Sewing Supplies

In-stock fabrics, notions, and sewing supplies are generally prepared for shipping or pickup
within an estimated 2–5 business days after payment confirmation.

Orders requiring additional sourcing, special preparation, or large quantities may take longer.

5.2 Ready-Made Garments

In-stock ready-made garments are generally processed within the timeframe communicated at
checkout.

5.3 Custom-Made Garments

Custom garments require additional time for consultation, design approval, measurements, fabric
sourcing, production, fittings, and final inspection.

Production timelines vary depending on the complexity of the design and the agreed order
requirements.

An estimated completion date will be communicated during the consultation or order
confirmation process.

Custom garment production time is separate from shipping time.

6. Shipping Charges and Delivery Estimates

Shipping charges are determined by:

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•  Delivery destination.

•  Package weight and dimensions.

•  Shipping carrier and service.

•  Packaging requirements.

•  Insurance or signature confirmation, where applicable.

Applicable shipping charges will be disclosed before order confirmation.

Delivery times vary depending on the shipping provider, destination, and external conditions.

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Estimated delivery dates are not guaranteed unless a guaranteed delivery service has been
expressly arranged.

Delays may occur due to weather, carrier disruptions, holidays, customs processing, or other
circumstances beyond Eden Apparel's reasonable control.

Customers retain any delivery-related remedies available under applicable law.

7. Shipping Custom-Made Garments

Custom garments require additional care during preparation, packaging, and delivery.
Before dispatch, garments will undergo the applicable production and quality review process.

7.1 Final Approval Before Shipping

Customers outside Winnipeg may be asked to participate in a virtual garment review using
photographs, video communication, or a virtual fitting where practical.

Clients are expected to review the completed garment and communicate concerns about the
approved design, visible finishing, and other agreed specifications before shipping.

A Virtual Custom Garment Approval and Shipping Authorization Form may be required.

7.2 Alterations After Delivery

Additional customer-requested alterations or design changes after delivery may attract separate
charges.

These may include changes to previously approved design details, modifications due to changed
measurements, or adjustments based on new preferences.

Where a garment is defective or does not meet applicable legal standards or agreed
specifications, statutory remedies remain available.

7.3 Remote Measurements

Customers providing measurements remotely are responsible for following the measurement
instructions supplied by Eden Apparel.

Additional work resulting from inaccurate customer-provided measurements may attract charges
where appropriate and legally permitted.

8. Fashion Design Training — Delivery and Access

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Eden Apparel Fashion Academy offers in-person, live online, and prerecorded fashion design
training.

Training may cover sewing techniques, pattern drafting, garment construction, fabric science,
digital fashion design, and related subjects.

8.1 In-Person Training

In-person classes and workshops are conducted at the location communicated during enrollment.

Students will receive applicable information about:

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•  Class location.

•  Start date and schedule.

•  Course duration.

•  Required tools and materials.

•  Attendance expectations.

•  Any applicable classroom or equipment requirements.

In-person training does not involve physical shipping unless the course includes materials that
are specifically arranged for delivery.

8.2 Live Online Training

Live online training may be delivered through an approved video conferencing or learning
platform.

Students will receive joining instructions, access links, or account information before their
scheduled lessons.

Students are responsible for providing accurate contact information and maintaining a suitable
internet connection and compatible device.

8.3 Prerecorded and Self-Paced Training

Prerecorded courses may be delivered through a learning platform, customer account, private
video access, or another method disclosed at purchase.

Course access may become available after successful payment confirmation or on a specified
course release date.

The duration of access will be disclosed in the course description or enrollment terms.

Unless expressly stated, purchasing a course does not guarantee lifetime access.

8.4 Training Materials

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Some courses may include digital resources such as worksheets, patterns, lesson notes, or
instructional guides.

These materials may be delivered by email, download link, or through the course platform.

If a course includes physical kits, fabrics, sewing tools, or other materials, the applicable pickup
or shipping arrangements and charges will be disclosed before enrollment.

9. Digital Products — Electronic Delivery

Digital products sold by Eden Apparel may include:

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•  PDF sewing patterns.

•  Digital pattern drafting templates.

•  Printable sewing resources.

•  Fashion design e-books.

•  Instructional manuals.

•  Prerecorded video tutorials.

•  Digital worksheets.

•  Other downloadable educational materials.

9.1 Digital Product Delivery Method

Digital products are delivered electronically using the method stated at checkout.

Delivery may occur through:

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•  A download link.

•  An email containing access instructions.

•  A customer account.

•  A digital product delivery platform.

•  Another authorized electronic delivery method.

9.2 Digital Product Processing and Access

Digital products designated for immediate download are generally made available after
successful payment confirmation.

Products with scheduled release dates, manual delivery requirements, or other access conditions
will be delivered according to the terms disclosed at purchase.

9.3 Customer Responsibilities

Customers are responsible for:

•  Providing an accurate email address.

•  Reviewing product descriptions and file formats.

•  Using compatible devices and software.

•  Downloading and securely storing purchased files where applicable.

•  Following the applicable digital product license.

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9.4 Digital Delivery Issues

If a customer does not receive a download link or cannot access a purchased digital product, they
should contact Eden Apparel through the official website.

Customers should provide their order number, purchase details, and a description of the problem.
Eden Apparel will make reasonable efforts to verify the purchase, troubleshoot the issue, and
restore access or provide an appropriate remedy.

Where a digital product cannot be delivered as agreed, applicable refund and consumer
protection rights will be respected.

10. Digital Product Licensing and Access Restrictions

Digital products remain subject to the intellectual property and licensing terms supplied with the
purchase.

Customers may not redistribute, resell, publicly share, or commercially exploit protected digital
materials without authorization, except where permitted by law or the applicable license.

Access to online training and digital products may be restricted where there is a legitimate
security concern, unauthorized distribution, or material breach of applicable terms.

Any access restrictions will be applied consistently with the purchase agreement and applicable
law.

11. Training Cancellations, Rescheduling and Refunds

11.1 Training Fees

Training fees are generally non-refundable once lessons have commenced, subject to the
enrollment agreement, exceptional circumstances, and applicable law.

For instructor-led classes, lessons commence when scheduled instruction begins.

For self-paced training, lessons commence when the student first accesses or begins the course
content, as disclosed during enrollment.

11.2 Exceptional Refund Requests

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Exceptional refund requests may be considered where a student experiences serious illness,
medical emergencies, bereavement, or other significant circumstances beyond their reasonable
control.

Relevant supporting documentation may be requested.

Requests will be assessed individually, and discretionary refunds are not guaranteed.

Any refund required by applicable law will be provided regardless of the discretionary exception
process.

11.3 Training Rescheduling by Eden Apparel

Eden Apparel may reschedule training where reasonably necessary due to instructor
unavailability, safety concerns, or unforeseen circumstances.

Affected students will be informed as soon as reasonably possible.

Where Eden Apparel cannot deliver the agreed training, an appropriate refund or other legally
permitted resolution will be provided.

12. Digital Product Refunds

Due to their downloadable nature, digital products are generally not eligible for change-of-mind
refunds after successful delivery or access.

However, customers may be entitled to a refund, replacement, correction, or other remedy where:
 The purchased digital product is not delivered.
 The file is defective or cannot be accessed as agreed.
 The product materially differs from its description.
 A remedy is otherwise required by applicable law.

Customers should contact Eden Apparel with their purchase details to request assistance.

13. Shipping Address Accuracy

Customers are responsible for providing complete and accurate delivery information.

Incorrect or incomplete addresses may cause delays, failed deliveries, or returned shipments.

Where an error is caused by information supplied by the customer, reasonable additional
shipping charges may apply.

Customers should notify Eden Apparel promptly if they discover an address error.

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Address changes may not be possible after dispatch.

14. Tracking and Delivery Confirmation

Where tracking is included with the selected shipping service, customers will receive tracking
information after dispatch.

Some high-value orders or custom garments may require signature confirmation.

Customers are encouraged to monitor shipment updates and make arrangements to receive their
packages.

15. Lost, Damaged or Delayed Shipments

Eden Apparel takes reasonable care to package physical products appropriately.

Customers should contact Eden Apparel promptly if a package is damaged, incomplete, lost, or
significantly delayed.

For visible shipping damage, customers are encouraged to report the issue within 48 hours of
delivery where reasonably possible.

Customers may be asked to provide photographs of the affected products and packaging.

The 48-hour reporting request assists with investigation and does not limit statutory rights.

Eden Apparel will investigate delivery concerns and provide applicable remedies in accordance
with the circumstances and the law.

16. Returns and Exchanges for Physical Products

Eligible Uncut Fabric

Eligible uncut fabric may be exchanged within 5 calendar days.

The exchange period begins:
 On the purchase date for in-store purchases.
 On the pickup date for Winnipeg local pickup orders.
 On the confirmed delivery date for shipped orders.

Customers must initiate the exchange request within the applicable period.

The fabric must be unused, unwashed, unaltered, undamaged, and in its original sale condition.

Proof of purchase is required.

Final Sale Items

The following products are not eligible for change-of-mind refunds or exchanges:

 Fabric cut and sold by the metre.
 Fabric cut to customer-requested measurements.
 Sewing notions and accessories.

Custom garments, ready-made garments, training services, and digital products are subject to
their respective terms and applicable consumer protection laws.

17. International Shipping and Customs

International orders may be subject to customs duties, import taxes, brokerage fees, and
destination-country restrictions.

Where properly disclosed and legally permitted, these charges may be the responsibility of the
customer.

International shipping arrangements must be confirmed before the order is finalized.

Digital products and online training may be accessible internationally, subject to applicable
licensing, payment, technical, and legal restrictions.

18. Customer Support and Delivery Concerns

For assistance with:

•  Physical product shipping.

•  Winnipeg local pickup.

•  Custom garment delivery.

•  Online training access.

•  Course materials.

•  Digital downloads.

•  Missing or damaged orders.

•  Delivery or access problems.

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Please contact Eden Apparel through our official website.
Provide your order number or enrollment information to help us investigate your concern.

19. Consumer Rights

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Nothing in this policy excludes or restricts consumer rights, warranties, cancellation rights, or
remedies that cannot legally be waived under applicable Manitoba, Canadian, or other mandatory
consumer protection laws.

Where this policy conflicts with applicable mandatory law, the law will prevail.

20. Policy Updates

Eden Apparel Inc. reserves the right to update this policy to reflect changes in shipping services,
educational programs, digital delivery methods, or business operations.

Updated policies will be published on our website.

Changes will apply prospectively and will not unilaterally override terms already agreed upon
for existing purchases or enrollments.

21. Contact Information

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• EDEN APPAREL INC.

• Eden Apparel Fashion Academy

• Winnipeg, Manitoba, Canada

• Website: www.theedenapparel.com

• Eden Apparel — We Design to Fit.